WebChat Feature 👩🏼‍💻

Convert website visitors into leads

With Website chat, you can potentially increase inbound leads from your website by up to 11 times.

Furthermore, as it operates via text, you can stay connected with visitors even after they have left your site.

Create conversations that drive revenue.

Real Time Conversations

Engage in live chats, conduct virtual consultations, and reach out to leads individually or in bulk after their departure from your website.

This ensures sustained engagement and high conversion rates.

Engage Leads Automatically

Effortlessly channel all your webchat leads into a unified inbox for seamless follow-up and conversion via text, social media, email, or any preferred communication channel.

Save Precious Time

Leverage AI and automated response templates to efficiently scale your customer support and engagement without the need for additional resources.

Live Chat

Engage leads instantly

on your site

Capture the attention of your website visitors as soon as they arrive by using live chat to engage in real-time conversations.

Customisation

Personalise the Webchat widget to reflect your brand.

Add a personal touch to your chat window by customising chat icons, colours, and greetings.

Introduce chat participants by displaying names, photos, or even an image of your business mascot, helping visitors connect with the personalities behind the conversation.

Auto Replies

Automate Chat Flows

Set up tailored welcome messages and auto-replies for different scenarios, such as when your agents are available, busy, or during off-business hours.

This ensures visitors remain engaged and well-informed throughout various interaction situations.

Frequently Asked Questions

What Is A Webchat?

Webchat is a chat window you can add to your website to engage with visitors to answer questions, book appointments, resolve customer issues, and more.

How Can A Webchat Help Me Grow My Business?

With a website chat widget you can chat with website visitors live, which increases conversion rates and reduces the chance that they will navigate away to a competitor’s website. It also helps you increase customer loyalty by making it easy to quickly answer questions and resolve customer issues.

What are the Webchat’s features and capabilities?

Webchat enables you to: Engage in live conversations with customers. Address frequently asked questions 24/7 using a chatbot. Respond to chats on the go via the mobile app, seamlessly assigning conversations to team members for efficient handling. Monitor agent productivity, average resolution times, and other key metrics. Collect contact information and automatically send follow-up text messages to customers.

Will The Webchat Slow Down My Website?

Our Webchat is designed to be lightweight and quick to load, ensuring it won’t slow down your website. The chat window appears either after your webpage has fully loaded or when a visitor initiates a question by clicking on it—giving you the flexibility to choose. This approach protects your website’s speed and performance from any potential impact.