Privacy Policy

Effective Date: 3 November 2024

Last Updated: 3 March 2025

At SmartFusionX, your privacy isn’t just a feature — it’s a priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our platform, or engage with our services.

1. Information We Collect

We collect both personal and non-personal information to deliver a seamless and secure user experience.

Personal Information

Information that can identify you directly, such as:

Name

Email address

Company name

Job title or department

Phone number

Billing and payment details

Any other information you provide voluntarily

Non-Personal Information

Technical and usage data that helps us understand how our platform is used, including:

Browser type and device information

IP address

Operating system

Pages visited and time spent

Clicks, interactions, and user behavior

2. How We Collect Your Information

We gather data through:

Direct Interactions: When you sign up, fill out forms, or contact us

Automated Technologies: Through cookies, web beacons, and analytics tools

Third-Party Integrations: From partners or platforms you connect to SmartFusionX

3. How We Use Your Information

We use your information to:

Deliver and manage your account and services

Improve our platform’s functionality and performance

Provide responsive customer supportSend important updates, system alerts, or service communications

Personalise your user experienceConduct research, analytics, and product development

Carry out lawful marketing campaigns (with your consent)

Note: We do not sell your personal information.

4. Sharing and Disclosure

We may share your information in these limited circumstances:

With trusted service providers and business partners who assist in delivering our services

With legal authorities, if required by law or in response to legal requests

Within your organisation, depending on your account settings

In connection with a merger, acquisition, or business transfer (with notice provided)

All third-party recipients are contractually obligated to maintain the confidentiality and integrity of your data.

5. Data Security

Your trust is important to us. We implement industry-standard security protocols, including:

Data encryption in transit and at restRole-based access controlsRegular security audits and vulnerability assessments

Secure infrastructure and monitoring

While we do our best to protect your data, no system is entirely immune to risk. We recommend using strong passwords and remaining vigilant.

6. International Data Transfers

SmartFusionX operates globally. By using our services, you acknowledge that your information may be transferred and stored in jurisdictions outside your country, including the United States. We take appropriate steps to ensure adequate protection is in place for these transfers.

7. Your Rights & Choices

Depending on your location and applicable laws (such as GDPR or CCPA), you may have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Object to or restrict how we process your dataWithdraw consent at any time (where applicable)Request data portabilityOpt out of marketing communications

To exercise your rights, email us at [email protected].

8. Cookies & Tracking Technologies

We use cookies and similar tools to enhance user experience and analyse performance.

These help us:

Recognise returning users

Personalise content

Monitor engagement and site usage

Improve navigation and design

You can control cookie settings through your browser or opt-out tools.

9. Third-Party Links

Our platform may contain links to third-party websites or tools. We are not responsible for the privacy practices or content on those sites. Please review their privacy policies before providing any personal data.

10. Policy Updates

We may update this Privacy Policy to reflect changes to our practices or legal requirements. When we do, we’ll update the "Last Updated" date above. We encourage you to review this policy periodically to stay informed.